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Fundamentals

1.1 Extraction
1.1.1 The Value of Extracting Carpet and Pad
1.1.2 Extracting Carpet and Pad with a Stationary Tool
1.1.3 Extracting Carpet and Pad with Ride-on Extraction Tool (Hydrox)
1.1.4 Extracting Carpet and Pad with Ride-on ExtractionTool (Rover)

1.2 Air Movers
1.2.1 Air Movers Identification and Testing
1.2.2 Air Mover Best Application
1.2.3 Setting The Right Number of Air Movers

1.3 Moisture Meters
1.3.1 Moisture Meter Identification
1.3.2 Using Hygrometers and IR Thermometers
1.3.3 Invasive Moisture Meter Application
1.3.4 Non Invasive Moisture Meter Application

1.4 Dehumidifiers
1.4.1 Dehumidifcation’s Role in Drying
1.4.2 Using LGR Dehumidifiers
1.4.3 Setting The Right Number of Air Movers
1.4.4 Using Portable Desiccant Dehumidifiers
1.4.5 Application of Portable Desiccant Dehumidifiers

1.5 Electrical Power
1.5.1 Power Management on Water Losses
1.5.2 Electrical Basics and Safety on Water Losses - Part 1
1.5.2 Electrical Basics and Safety on Water Losses - Part 2
1.5.3 Applied Power Management

1.6 TES and ETES Equipment
1.6.1 Direct Heat Application Basics
1.6.2 TES Boiler System Start Up and Shut Down Process

1.7 Ventilation
1.7.1 Ventilation During Directed Heat Drying

1.8 Antimicrobials
1.8.1 Antimicrobial Application

1.9 Negative Pressure Floor Drying Systems
1.9.1 Floor Drying Principles
1.9.2 Application for Wood and Ceramic Floors

1.10 Containment
1.10.1 Containment Principles
1.10.2 Containment Installation

1.11 Security
1.11.1 Securing Windows

1.12 Inspections
1.12.1 Safety and Environmental Inspection
1.12.2 Photographing a Loss
1.12.3 Residential Pre-Inspection
1.12.4 Inspection In a Commercial Building

1.13 Scoping
1.13.1 Scoping Basics
1.13.2 Diagramming a Loss
1.13.3 Using a Scope Sheet Part 1
1.13.3 Using a Scope Sheet Part 2
1.13.3 Using a Scope Sheet Part 3
1.13.4 Creating A Pricing System
1.13.5 Instant Ways to Improve Your Scope

1.14 Contents
1.14.1 Handling Contents On a Water Loss

1.15 Personal Protective Equipment On a Water Loss
1.15.1 PPE On a Water Loss

1.16 Wall Injection Tools
16.1 Wall Air Injection Tools
1.16.2 Wall Air Injection Application

1.17 Air Filtration
1.17.1 Understanding Air Filtration Devices
1.17.2 Using Air Filtration Devices

Science

2.1 Psychrometry
2.1.1 Psychrometry 101- Relative Humidity, Specific Humidity, & the Psychrometric Chart
2.1.2 Psychrometry 102 - Specific Humidity Readings

2.2 Hot Dry Air Flow to the Water
2.2.1 Key to Understanding Drying

2.3 Evaporation Potential
2.3.1 Evaporation Potential 101 - Dalton’s Law of Evaporation
2.3.2 Evaporation Potential 102 - Calculating EP
2.3.3 Increase EP by Heating Wet Surfaces
2.3.4 Increase EP by Drying The Air
2.3.5 Drying with EP
2.3.6 5 Steps to Translating EP
2.3.7 Translate EP in Conventional Drying
2.3.8 Translating EP in Directed Heat Drying

2.4 Mold and Bacteria
2.4.1 Determining the Category of Water
2.4.2 Time, Water, and Amplification of Micro-Organisms - Part 1 with Dr. Dan
2.4.3 ATP Testing and Category of a Loss - Interview with Slade Smith
2.4.4 Initial Response to Mold Amplification On a Water Loss
2.4.5 ATP Sampling Procedures
2.4.6 Contamination On a Water Losses - Interview with Dr. Dan

2.5 ERH -Equilibrium Relative Humidity
2.5.1 Managing Water in the Vapor Phase

2.6 Phases of Water
2.6.1 Phases of Water
2.6.2 Hydrogen Bonding and Cohesion
2.6.3 Cohesion, Adhesion, and Capillary Action
2.6.4 Free Water, Bound Water, and Water Vapor in Wood
2.6.5 The Effect of Evaporative Cooling During Drying

Process

3.1 Demolition
3.1.1 Removing Base and Cutting Drywall

3.2 Crawl Space Drying
3.2.1 Crawl Space Basics
3.2.2 Drying Crawl Space Structure
3.2.3 Drying Crawl Space Soil
3.2.4 Drying Low Height and Limited Access Crawl Space
3.2.5 Crawl Space Drying Process

3.3 Drying Hardwood Floors
3.3.1 Hardwood Technical Questions Part 1
3.3.1 Hardwood Technical Questions Part 2
3.3.1 Hardwood Technical Questions Part 3
3.3.2 Hardwood Drying Process
3.3.3 Hardwood Floor Moisture Reading

3.4 Drying Carpeted Areas
3.4.1 In Place Drying
3.4.2 Direct Heat Drying
3.4.3 Conventional Drying Process When Removing Padding and Drying Carpet
3.4.4 Cutting Carpet Seams

3.5 Drying Ceramic Tile
3.5.1 Ceramic Tile Drying Process Part 1
3.5.1 Ceramic Tile Drying Process Part 2

3.6 Drying Around Cabinets
3.6.1 Drying Around Cabinets

3.7 Drying Unfinished Areas
3.7.1 Drying Unfinished Areas

3.8 Drying Vinyl and Laminate Flooring
3.8.1 Drying Vinyl and Laminate Flooring

3.9 Drying Category 3 Water
3.9.1 Category 3 Water Loss Response Principles
3.9.2 Category 3 Water Loss Contaminated Material Removal
3.9.3 Category 3 Water Loss Decontamination

3.10 Drying Concrete
3.10.1 Drying Concrete
3.10.2 Taking Moisture Readings in Concrete

3.11 Drying Concrete
3.11.1a Conventional Drying In a Commercial Setting
3.11.1b Setting Equipment for Conventional Drying In a Commercial Setting
3.11.2a Direct Heat Drying in a Commercial Setting
3.11.2b Setting Equipment for Direct Heat Drying in a Commercial Setting

3.12 Documentation
3.12.1 Documentation Drying Conditions


Customer Service

4.1 Customer Experience
4.1.1 The First Impression
4.1.2 Extracting Carpet and Pad with a Stationary Tool

4.2 Issue Resolution
4.2.1 Why Customers Get Upset and Why Likely You’re the Problem
4.2.2 Be Solution Oriented Instead of Problem Oriented
4.2.3 Own the Solution

4.3 Customer Experience
4.3.1 Customer Satisfaction Is Not Enough

4.4 Communication
4.4.1 Listening to Customers
4.4.2 Communication Plan

2015 S500 - 1.2.2 Air Mover Best Application and Placement
2015 S500 - 1.17.2 Using Air Filtration Devices on Category 2 and 3 Environments
2015 S500 - 1.18.1 Using IR Cameras
2015 S500 - 2.1.2 Psychrometry 102 Humidity by Volume
2015 S500 - 3.4.1 In Place Drying
2015 S500 - What really is a Category 1 Water Loss
2015 S500 3.1.1 Removing Baseboard and Cutting Drywall
2015 S500 1.2.3 Setting The Right Number of Air Movers
2015 S500 3.11.1b Setting Eq Conv Drying Commercial
2015 S500 2.1.1 Psychrometry 101
2015 S500 1.2.1 Air Mover Identification and Testing
2015 S500 1.4.3 Setting the Right Number of LGR Dehumidifiers
The 5 Principles of Water Restoration
Why Class of Loss is Important to Every Restorer?
Correctly Understand Category of Loss
What is a Category 2 Water Loss?
Scoping Sheet - Common Applications and Collecting Data
Category 3 Water Definition
Dehu Troubleshooting Part 1 - Phoenix 200
Dehu Troubleshooting Part 2 - Phoenix 200HT
Dehu Troubleshooting Part 3 - Phoenix R200
Consider the Customers Needs When Planning Restoration

Theme 1

Fundamentals:
Module 1.1.1 The Value of Extracting Carpet and Pad
Module 1.1.3 Extracting Carpet and Pad with Ride-on Extraction Tool (Hydrox)
Module 1.2.1 Air Movers Identification and Testing
Module 1.2.2 Air Mover Best Application and Placement
Module 1.2.3 Setting the Right Number of Air Movers
Module 1.3.1 Moisture Meter Identification
Module 1.3.2 Using Hygrometers and IR Thermometers
Module 1.3.3 Invasive Moisture Meter Application
Module 1.3.4 Non Invasive Moisture Meter Application
Module 1.4.1 Dehumidification’s Role in Drying
Module 1.4.2 Using LGR Dehumidifiers
Module 1.4.3 Setting The Right Number of LGR Dehumidifiers
Module 1.5.2 Electrical Basics and Safety on Water Losses Part 1
Module 1.5.2 Electrical Basics and Safety on Water Losses Part 2
Module 1.6.1 Direct Heat Application Basics
Module 1.8.1 Antimicrobial Application
Module 1.9.1 Floor Drying Principles
Module 1.9.2 Application for Wood and Ceramic Floors
Module 1.10.1 Containment Principles
Module 1.10.2 Containment Installation
Module 1.14.1 Handling Contents On a Water Loss
Module 1.15.1 PPE on a Water Loss
Module 1.16.1 Wall Air Injection Tools
Module 1.16.2 Wall Air Injection Application
Module 1.17.1 Understanding Air Filtration Divices
Module 1.17.2 Using Air Filtration Devices

Science:
Module 2.1.1 Psychrometry 101-Relative Humidity, Humidity Ratio & the Psychrometric Chart
Module 2.1.2 Psychrometry 102-Humidity Ratio Readings
Module 2.3.1 Evaporation Potential 101-Dalton’s Law of Evaporation
Module 2.3.2 Evaporation Potential 102- Calculating EP
Module 2.3.3 Increase EP by heating Wet Surfaces
Module 2.3.4 Increase EP by Drying The Air
Module 2.3.5 Drying With EP
Module 2.4.1 Determining The Category of Water
Module 2.4.3 ATP Testing And Category of a loss
Module 2.4.4 Initial Response To Mold Amplification On a Water Loss
Module 2.4.5 ATP Sampling Procedures

Process:
Module 3.1.1 Removing Base and Cutting Drywall
Module 3.2.2 Drying Crawlspace Structure
Module 3.2.3 Drying Crawlspace Soil
Module 3.2.5 Crawlspace Drying Process
Module 3.3.1 Hardwood Technical Questions 1
Module 3.3.1 Hardwood Technical Questions 2
Module 3.3.2 Hardwood Drying Process
Module 3.4.1 In Place Drying
Module 3.4.3 Conventional Drying Process When Removing Padding and Drying Carpet
Module 3.5.1 Ceramic Tile Drying Process-Part 1
Module 3.5.1 Ceramic Tile Drying Process-Part 2
Module 3.9.1 Category 3 Water Loss Response Principles
Module 3.9.2 Category 3 Water Loss-Contaminated Material Removal
Module 3.9.3 Category 3 Water Loss-Decontamination