Let’s be honest. Inconsistency is bad news in all scenarios.
To these we say:
So if we hate inconsistency in so many aspects of our life, why do we allow it within ourselves? Within our businesses?
Because being consistent is DIFFICULT.
In the restoration industry, the problem with inconsistency comes when everyone on the team is doing the same water damage jobs but all performing different services. Not only is this losing you money but it is also gaining you the reputation of being……… yep, you guessed it, INCONSISTENT!
So what’s the key to consistency in the restoration industry?
Putting systems in place and making sure that your people know these processes can be challenging…Unless you can get your hands on a system that has already been written for you AKA Reets TV Training System! Browse our training library and free content HERE
Explore the free training and content on Reets TV below:
Does everyone on your team feel like you are holding them accountable?
Have you ever heard anyone on your team say “ No one ever told me that” or “That’s not how Jack showed me how to do it” how about the old “Well John doesn’t do that, why should I?”
When you hear these things you automatically know that team member just cost you money because they didn’t do a service and now you can’t charge for it!
Use an Average Dollar Sale worksheet to track the performance of your technicians and reward and correct based on performance.
So, remember, you CAN fight inconsistency! Simply set goals for your team, adopt a tried-and-true system and use it within your company, and hold everyone accountable!