In practical application how can you focus on mitigation instead of drying?
Stop thinking how can I dry this building the fastest and start thinking what materials can I dry in place.
- Cutting drywall
- Drilling holes in drywall
- Pulling baseboard
It isn’t always necessary to do this on every single job. Using your mitigation thinking, contemplate if you dry for a few extra days, could you:
- Leave the drywall and baseboard in place?
- Extract the carpet and pad to leave them in place?
- Leave cabinets in place?
That’s how you mitigate a loss vs drying. By mitigating a loss, you will only have to make minimal repairs on each and every job.
If this represents a change for you it might cause you some fear. This is understandable and shows you are a great contractor.
You want your customer to be happy with the services provided. You can do that by getting the customer involved in the decision making process. Present options. I could save drywall but it might take a little longer….whichever you prefer. Steer the customer to the decision that is going to provide the best possible results. This allows them to make that decision and lets them feel connected to it.
It’s a WIN WIN WIN for you, the customer, and the insurance adjuster.
Jeremy Reets started in water restoration in 1990. He is known as the innovator of the TES/ETES drying systems and a discipline of drying called Directed Heat Drying™. He developed the Evaporation Potential formula for use by restorers. He opened Reets Drying Academy and flood house in 2005 to provide water damage restoration education. In 2011, Jeremy developed Reets.TV, a series of online water restoration training packages.