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Privacy Policy

How We Collect and Use Information
We collect the following types of information about you:

Information you provide us directly:

We may ask for certain information such as your username, real name, birthdate, address, phone number and e-mail address when you correspond with us. We may also retain any messages you send through the Service, and may collect information you provide in User Content you post to the Service. We use this information to operate, maintain, and provide to you the features and functionality of the Service. Your username and if you choose to disclose it, your real name, will be published publicly. Once published your username and / or real name may not be able to be removed.

Information we may receive from third parties:

We may receive information about you from third parties. For example, if you access our websites or Service through a third-party connection or log-in, for example, through Facebook Connect, by “following,” “liking,” Reets Drying Academy, that third party may pass certain information about your use of its service to Reets Drying Academy. This information could include, but is not limited to, the user ID associated with your account (for example, your Facebook UID), an access token necessary to access that service, any information that you have permitted the third party to share with us, and any information you have made public in connection with that service. You should always review, and if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to Reets Drying Academy. You may also unlink your third party account from the Service by adjusting your settings on the third party service.

Analytics information:

We may directly collect analytics data, or use third-party analytics tools and services, to help us measure traffic and usage trends for the Service. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving the Service. We collect and use this analytics information in aggregate form such that it cannot reasonably be manipulated to identify any particular individual user.

Cookies information:

Full details can be found on our Cookie Policy. When you visit the Service, we may send one or more cookies — a small text file containing a string of alphanumeric characters — to your computer that uniquely identifies your browser and lets Reets Drying Academy help you log in faster and enhance your navigation through the site. A cookie may also convey information to us about how you use the Service (e.g., the pages you view, the links you click and other actions you take on the Service), and allow us or our business partners to track your usage of the Service over time. A persistent cookie remains on your hard drive after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the site. Persistent cookies can be removed by following your web browser’s directions. A session cookie is temporary and disappears after you close your browser. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Service may not function properly if the ability to accept cookies is disabled. Full details can be found on our Cookie Policy.

Log file information:

Log file information is automatically reported by your browser or mobile device each time you access the Service. When you use our Service, our servers automatically record certain log file information. These server logs may include anonymous information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on the Service, domain names, landing pages, pages viewed, and other such information.

Device identifiers:

When you access the Service by or through a mobile device (including but not limited to smart-phones or tablets), we may access, collect, monitor and/or remotely store one or more “device identifiers,” such as a universally unique identifier (“UUID”). Device identifiers are small data files or similar data structures stored on or associated with your mobile device, which uniquely identify your mobile device. A device identifier may be data stored in connection with the device hardware, data stored in connection with the device’s operating system or other software, or data sent to the device by Reets Drying Academy. A device identifier may convey information to us about how you browse and use the Service. A device identifier may remain persistently on your device, to help you log in faster and enhance your navigation through the Service. Some features of the Service may not function properly if use or availability of device identifiers is impaired or disabled.

Location data:

When you access the Service by or through a mobile device, we may access, collect, monitor and/or remotely store “location data,” which may include GPS coordinates (e.g. latitude and/or longitude) or similar information regarding the location of your mobile device. Location data may convey to us information about how you browse and use the Service. Some features of the Service, particularly location-based services, may not function properly if use or availability of location data is impaired or disabled.

Commercial and marketing communications:

We use the information we collect or receive, such as your email address, to communicate directly with you. We may send you emails containing newsletters, promotions, and special offers. If you do not want to receive such email messages, you will be given the option to opt out or change your preferences. We also use your information to send you Service-related emails (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the Service, technical and security notices). You may not opt out of Service-related emails.

Use of certain service type information we collect about you:

We use or may use cookies, log file, device identifiers and location data to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the site; (b) provide custom, personalized content and information; (c) to provide and monitor the effectiveness of our Service; (d) monitor aggregate metrics such as total number of visitors, traffic, and demographic patterns; (e) diagnose or fix technology problems; (f) help you efficiently access your information after you sign in.

Sharing of Your Information

We will not rent or sell your information into third parties outside Reets Drying Systems, LLC. and its group companies (including any parent, subsidiaries and affiliates) without your consent, except as noted below:

  • Who we may share your information with: We may share your information with third-party business partners and Trusted Users for the purpose of providing the Service to you. Third party business partners will be given limited access to your information as is reasonably necessary to deliver the Service, and we will require that such third parties comply with this Privacy Policy, or operate under a similar privacy policy.
  • Who can see User Content: Any User Content that you voluntarily disclose for posting to the Service becomes available to the public and cannot be removed, except by Reets Drying Systems in its sole discretion. Once posted on Reets Drying Academy, User Content may not be removable from public view, as copies may remain viewable in cached and archived pages of the Service, on other sites that have republished us, or if other Users have copied or saved that information. If you do not wish your User Content to be available to the public, please don’t post it on Reets Drying Academy. Your username and if you choose to disclose it, your real name, will be published publicly. Once published your username and / or real name may not be able to be removed.
  • Who can see your email address: If you enter an email address, you will enable communication from Reets Drying Academy.

What happens in the event of a change of control:

We may buy or sell/divest/transfer the company (including any shares in the company), or any combination of its products, services, assets and/or businesses. Your information such as customer names and email addresses, User Content and other user information related to the Service may be among the items sold or otherwise transferred in these types of transactions. We may also sell, assign or otherwise transfer such information in the course of corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions, reorganizations, liquidations, similar transactions or proceedings involving all or a portion of the company.

Instances where we are required to share your information:

Reets Drying Academy will disclose your information where required to do so by law or subpoena or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Use or to protect the security, quality or integrity of our Service; and/or (c) to exercise or protect the rights, property, or personal safety of Reets Drying Academy.

Ads on Reets Drying Academy:

We may also share certain information such as your location, browser, and cookie data and other data relating to your use of our Service with our business partners to deliver advertisements (“ads”) that may be of interest to you. Reets Drying Academy may allow third-party ad servers or ad networks to serve advertisements on the Service. These third-party ad servers or ad networks use technology to send, directly to your browser or mobile device, the ads and ad links that appear on the Service, and will automatically receive your IP address when they do so. They may also use other technologies (such as cookies, JavaScript, device identifiers, location data, and clear gifs, see above) to compile information about your browser’s or device’s visits and usage patterns on the Service and on other websites, and to measure the effectiveness of their ads and to personalize the advertising content delivered to you.

For example, Google uses DART cookies in order to deliver ads to you through the Service. Google’s use of the DART cookie enables it and its partners to serve ads to you based on your visit to the Service and previous websites that you may have visited. Other advertising networks also use similar cookies, clear gifs, or other mechanisms to deliver targeted advertising to you through the Service. You may opt out of use of Google’s DART cookie and cookies placed by Network Advertising Initiative (NAI) certified ad networks here: http://www.networkadvertising.org/managing/opt_out.asp . Opting out of these cookies will be effective not only on the Service, but on all websites with NAI certified advertising networks. However, these opt-outs will be ineffective on networks that are not NAI certified.

Please note that an advertiser may ask Reets Drying Academy to show an ad to a certain audience of Users (e.g., based on demographics or other interests). In that situation, Reets Drying Academy or our Partners determines the target audience and Reets Drying Academy serves the advertising to that audience and only provides anonymous data to the advertiser. If you respond to such an ad, the advertiser or ad server may conclude that you fit the description of the audience they are trying to reach.

To enhance your user experience or help us improve and measure our effectiveness, Reets Drying Academy may embed code from third parties on the Service. Examples of such parties may include Facebook, Twitter, Pinterest, Google, YouTube, Howcast, VideoJug, AOL, and others. These third parties may collect information about you including IP address, cookies in ways Reets Drying Academy does not control.

The Reets Drying Academy Privacy Policy does not apply to, and we cannot control the activities of third-parties. Please consult the respective privacy policies of such third parties or contact such third parties for more information.

How We Store and Protect Your Information

Storage and Processing:

Your information collected through the Service may be stored and processed in the United States or any other country in which Reets Drying Academy or its subsidiaries, affiliates, or service providers maintain facilities. Reets Drying Academy may transfer information that we collect about you, including personal information, to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to the transfer of information to the U.S. or any other country in which Reets Drying Academy or its parent, subsidiaries, affiliates, or service providers maintain facilities and the use and disclosure of information about you as described in this Privacy Policy.

Keeping your information safe:

Reets Drying Academy cares about the security of your information, and uses commercially reasonable safeguards to preserve the integrity and security of all information collected through the Service. To protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications from Reets Drying Academy, at all times. However, Reets Drying Academy cannot ensure or warrant the security of any information you transmit to Reets Drying Academy or guarantee that information on the Service may not be accessed, disclosed, altered, or destroyed. Your privacy settings may also be affected by changes to the functionality of third party sites and services that you add to the Reets Drying Academy Service, such as social networks. Reets Drying Academy is not responsible for the functionality or security measures of any third party.

Compromise of information:

In the event that any information under our control is compromised as a result of a breach of security, Reets Drying Academy will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.

Your Choices about Your Information

We make every effort to promptly process all unsubscribe requests. As noted above, you may not opt out of Service-related communications (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the Service, technical and security notices). If you have any questions about reviewing or modifying your account information, you can contact us directly at support@reetsdryingacademy.com.

Opting out of collection of your information for Tracking / Advertising:

Please refer to your mobile device or browser’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools. Depending on your type of device, it may not be possible to delete or disable tracking mechanisms on your mobile device. Note that disabling cookies and/or other tracking tools prevents Reets Drying Academy or its business partners from tracking your browser’s activities in relation to the Service, and for use in targeted advertising activities by third parties. However, doing so may disable many of the features available through the Service.

How long we keep your private profile information:

Following termination of your User account, Reets Drying Academy may retain your private profile information for a commercially reasonable time for backup, archival, or audit purposes. For the avoidance of doubt, any information that you choose to make public on the service may not be removable.

Children’s Privacy

Reets Drying Academy does not knowingly collect or solicit any information from anyone under the age of 13 or knowingly allow such persons to register as Users. The Service and its content are not directed at children under the age of 13. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at support@reetsdryingacademy.com.

Links to Other Websites and Services

We are not responsible for the practices employed by websites or services linked to or from the Service, including the information or content contained therein. Please remember that when you use a link to go from the Service to another website, our Privacy Policy does not apply to third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link or advertisement on our website, are subject to that third party’s own rules and policies. In addition, you agree that we are not responsible and we do not control over any third-parties that you authorize to access your User Content. If you are using a third-party website or service (like Facebook, Google groups, or an IRC chatroom) and you allow such a third-party access to you User Content you do so at your own risk. This Privacy Policy does not apply to information we collect by other means (including offline) or from other sources other than through the Service.

Jeremy Reets Portrait

Jeremy Reets

Owner
Described as an “OG of drying,” Jeremy is known as the innovator of the TES Drying System and for developing the Evaporation Potential formula that is used by many restorers today. As an instructor, Jeremy’s laid-back, down-to-earth personality is combined with his experience both in the field and in running a successful restoration business. He strives to teach the principles of drying and how it affects a company’s bottom line.
Matt Light Portrait

Matt Light

Instructor
Matt has worked with Jeremy on many previous projects and decided to bring his 25 plus years of experience in crawl spaces as well as encapsulation over to Reets Drying Academy. He came in on the ground floor and has been the co instructor of the Crawl Space Encapsulation course since its inception. Specializing in the hands on portion of the training.

Nyla Williams

Hospitality Coordinator
I enjoy being a hospitality & events coordinator. I'm not afraid to show southern hospitality and I'm a huge UGA fan!
Brianna Shrout Portrait

Brianna Anglada

Hospitality Coordinator
Brianna is the Hospitality Manager/Events Coordinator here at Reets Drying Academy. She joined our team in 2017 and has been with us ever since. Brianna also runs admin work for our Online WRT Zoom course. From making sure to providing a welcoming breakfast and lunch every day to even making sure all the trash is empty and bathrooms are clean, Brianna works diligently to make sure your week here at Reets is a five-star experience. But don’t be fooled, Brianna is not your mom/wife. On Brianna’s spare time she enjoys doing Crossfit and making cocktails with her husband.
Brandown White Portrait

Brandon White

Instructor
Mr. Brandon White is the Principal industrial hygienist at Environmental Forensic Consultants, Inc. based out of Phoenix Arizona. Mr. White’s undergraduate research was in the field of virology and bacteriology. With over 20 years of experience working as an environmental microbiologist and industrial hygienist Mr. White has conducted oversight and project management of large-scale commercial losses all over the United States. Mr. White has 15 years of experience teaching college microbiology, pathophysiology and biology, is an OSHA outreach trainer through the University of San Diego California, is an IICRC certified instructor, an expert witness, and independent insurance appraiser.
Greg Ahlstrom Portrait

Greg Ahlstrom

Accountant
Steve McLeroy Portrait

Steve McLeroy

Senior Visual Designer
Steve is an experienced visual designer and has worked as a graphic designer for more than 15 years. He is sometimes in shape, most of the time not. Hey, the guy just wants to eat a pizza, you know.
Tonya McLeroy Portrait

Tonya McLeroy

Brand Marketing Strategist
Having spent 15 years working for a fortune 500 company in their marketing and sales operations department, Tonya brings creative ideas and solutions to our marketing and website initiatives. She also specializes in digital illustration, brand management, web design, animation and enjoys doing voice over work.
Crystal Solis Portrait

Crystal Solis

Business Development Visual Media
Chris does our work behind the camera. She is an asset when it comes to creative ideas, filming, editing and directing. She also acts! Catch her in our Water Restoration Technician Online series!
Rebekkah Beilen Portrait

Rebekah Beilen

Online Training Advisor
Speak to Rebekah for all your Reets Tv needs! Rebekah would love to talk to you about how online training can improve training retention and profitability. The only thing bad about Rebekah is that her husband is a Cleveland Browns fan... it makes us sad.
Meredith Truitt Portrait

Meredith Truitt

Hands-On Training Specialist
Meredith is the one to call for booking a Livestream or In-Person Training course. She is the lovely southern belle of RDA. Never scared to show the hospitality.
David Hodge Portrait

David Hodge

Instructor
David is a Triple Master with the IICRC and has a background in full service cleaning and restoration, estimating, operations, and reconstruction. His background as a firefighter, EMT, and HazMat tech makes him an excellent candidate to discuss fire loss and cleaning. He is a knowledgeable and hilarious instructor considered to be one of the best instructors in the industry!
Nick Sharp Portrait

Nick Sharp

Instructor
Nick Sharp has worked with Jeremy Reets for over a decade now. He started in carpet cleaning and mitigation before moving to the construction side as a project manager. He then was the senior estimator for Champion Construction for over 8 years. Since its inception in 2015, Nick has been an instructor of our Restoration Estimating & Negotiating course. His most recent venture is as a restoration estimate consultant.
Jeremy Reets Portrait

Jeremy Reets

Owner
Jeremy Reets started in water restoration in 1990. He is known as the innovator of the TES/ETES drying systems and a discipline of drying called Directed Heat Drying™. He developed the Evaporation Potential formula for use by restorers. He opened Reets Drying Academy and flood house in 2005 to provide water damage restoration education. In 2011, Jeremy developed Reets.TV, a series of online water restoration training packages.