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Meeting The Customers Needs – Part Two

Continuing our discussion on meeting the needs of our customers let’s talk about: Confidence and Comfort Confidence Why is confidence important? The customer has fears their property will never be the same or that you may not be the right person. When determining the right amount of confidence to have on a job remember not […]

WRT, ASD, Mitigation, CEC, IICRC, Certification, Water Damage, Restoration, Estimating, Negotiating, Jeremy Reets, Water Restoration, Contracting, Restoration Estimator Training

Meeting The Customers Needs – Part One

All customer needs are based on respect. Asking questions and listening to their responses allows you a better ability to meet the customer’s needs on every project. There are four C’s to having success in meeting the needs of your customers. Let’s consider the first two. Care and Cleanliness Care: The homeowner has passed the […]