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customer appreciation

Customer Relationships: Part 2

This is the second and final installment of our “Customer Relations,” series.  This week we will be covering the preferred method of communication and managing expectations. Preferred method of communication: If you need me to do something for you, the best way to get a response is to send me a text message. Leave me […]

Customer Relationships: Part 1

Manage Your Customer Relationships Relationships are one of the biggest things that money can’t buy to promote your business. Over the course of the next few weeks we will discover the important ways you can manage your customer relationships. An enormous aspect of any good relationship is trust! What exactly is trust? Trust is an […]

What Can I Do to Earn a Customer for Life?

The function of every business is to get and keep customers. – Ted Levitt, Senior Professor at Harvard Business School.  Consequently, it is also the function of every employee of every business to do the same.  Keeping customers long-long term is crucial to the success of any business. It can cost, on average, four to […]