customer appreciation

Customer Relationships: Part 2

This is the second and final installment of our “Customer Relations,” series.  This week we will be covering the preferred method of communication and managing expectations. Preferred method of communication: If you need me to do something for you, the best way to get a response is to send me a text message. Leave me […]

What Can I Do to Earn a Customer for Life?

The function of every business is to get and keep customers. – Ted Levitt, Senior Professor at Harvard Business School.  Consequently, it is also the function of every employee of every business to do the same.  Keeping customers long-long term is crucial to the success of any business. It can cost, on average, four to […]