Meeting The Customers Needs – Part Two
Meeting Customer Needs: Be Confident and Comforting Be Confident! Why is confidence important? The customer has fears their property will never be the same or that you may not be the right person.
Meeting Customer Needs: Be Confident and Comforting Be Confident! Why is confidence important? The customer has fears their property will never be the same or that you may not be the right person.
Meeting The Customer’s Needs: R-E-S-P-E-C-T Asking questions and listening to their responses allows you a better ability to meet the customer’s needs on every project. This is a part of respecting the property
See moreSales is simply a numbers game. We had Bill Holz come in to our Crawl Space Class last week from Santa Fe – Thermastor and he was kind enough to give us a
See moreIs your staff leaving money on the table? The more highly your trained your staff is, the higher your Average Dollar Sale is. Making sure everyone on your staff has the proper amount of
See moreIs Facebook Marketing Effective for our Industry? The answer is yes. Your target market is on Facebook and probably right now, scrolling through their newsfeed and connecting with new people and businesses around
See moreMediocre Companies Train Every Once in Awhile, Great Companies Train Everyday It is a very simple concept but when applied can make a world of difference. With just 15 minutes of training a
See moreCrawlspace Encapsulation is Taking the Restoration Industry by Storm Restorers are finding that there is a major need for moisture control in crawl spaces and not many companies are providing quality solutions. Most
See moreTime Is Money…. Make it Count Getting a certification whether it be online or in a training classroom is expensive and it takes time. We definitely would not throw away a $20 bill.
See moreHow Often Are You Using Antimicrobials The idea of due diligence is that we are taking reasonable steps in a given situation. On a water damage due diligence would include the application of
See moreIs Georgia On Your Mind? We hear a lot of times “your facility is too far away” and “we cant fly all the way to Georgia.” We understand that it may be far
See moreShould You Fix It or Just Toss It?? Kerry from Phoenix Restoration Equipment recently visited us to explain how you can tell if you should replace or repair a Phoenix 200. He explained
See moreHow Do I Find and Hire The Right Person? A critical function to every small business is hiring the right people. This subject is on every small business owners mind, or should i
See moreIs this a Category 3 Water Loss???? It is definitely a challenge when trying to determine the category of your current water loss. So much of it is just an opinion. We have
See moreYou Should Be Getting Paid On The Jobs You Perform The reason for developing the Estimating & Negotiating class was a personal reason for Jeremy. He was putting real people out in the
See moreUse an Answering Service An answering service is a third-party that will answer calls on behalf of your business. The answering service can take the call and use your script to filter jobs.
See moreWhat Can the Power of Our Eyes Mean For Our Business and the Day-to-Day Grind? There is countless amounts of information to suggest that we learn better with our eyes. Seeing something over
See moreBenefits of Attending a Trade Show for you the Restorer Why would you want to come? Let me give just three of the reasons i feel benefit you: Seeing and experiencing products you wouldn’t know
See moreAre Photos Important for Your Estimate? The question we may ask ourselves is: Are photos important to include in our estimates? Yes! Yes they are. Getting the right photos on our mitigation jobs is key
See moreBy Jeremy Reets “Nothing in life is to be feared, it is only to be understood. Now is the time to understand more, so that we may fear less.” — Marie Curie I find
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