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Meeting The Customers Needs – Part Two

Meeting Customer Needs: Be Confident and Comforting   Be Confident!   Why is confidence important? The customer has fears their property will never be the same or that you may not be the right person.

  Meeting The Customer’s Needs: R-E-S-P-E-C-T   Asking questions and listening to their responses allows you a better ability to meet the customer’s needs on every project. This is a part of respecting the property

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  Sales is simply a numbers game.   We had Bill Holz come in to our Crawl Space Class last week from Santa Fe – Thermastor and he was kind enough to give us a

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  Is your staff leaving money on the table?   The more highly your trained your staff is, the higher your Average Dollar Sale is. Making sure everyone on your staff has the proper amount of

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  Is Facebook Marketing Effective for our Industry?   The answer is yes. Your target market is on Facebook and probably right now, scrolling through their newsfeed and connecting with new people and businesses around

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  Mediocre Companies Train Every Once in Awhile, Great Companies Train Everyday   It is a very simple concept but when applied can make a world of difference. With just 15 minutes of training a

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  Crawlspace Encapsulation is Taking the Restoration Industry by Storm     Restorers are finding that there is a major need for moisture control in crawl spaces and not many companies are providing quality solutions. Most

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  Time Is Money…. Make it Count   Getting a certification whether it be online or in a training classroom is expensive and it takes time. We definitely would not throw away a $20 bill.

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  How Often Are You Using Antimicrobials   The idea of due diligence is that we are taking reasonable steps in a given situation. On a water damage due diligence would include the application of

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  Is Georgia On Your Mind?   We hear a lot of times “your facility is too far away” and “we cant fly all the way to Georgia.” We understand that it may be far

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  Should You Fix It or Just Toss It??   Kerry from Phoenix Restoration Equipment recently visited us to explain how you can tell if you should replace or repair a Phoenix 200. He explained

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  How Do I Find and Hire The Right Person?   A critical function to every small business is hiring the right people. This subject is on every small business owners mind, or should i

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  Is this a Category 3 Water Loss????   It is definitely a challenge when trying to determine the category of your current water loss. So much of it is just an opinion. We have

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  You Should Be Getting Paid On The Jobs You Perform   The reason for developing the Estimating & Negotiating class was a personal reason for Jeremy. He was putting real people out in the

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  Use an Answering Service   An answering service is a third-party that will answer calls on behalf of your business. The answering service can take the call and use your script to filter jobs.

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  What Can the Power of Our Eyes Mean For Our Business and the Day-to-Day Grind?   There is countless amounts of information to suggest that we learn better with our eyes. Seeing something over

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Benefits of Attending a Trade Show for you the Restorer Why would you want to come? Let me give just three of the reasons i feel benefit you: Seeing and experiencing products you wouldn’t know

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Are Photos Important for Your Estimate? The question we may ask ourselves is: Are photos important to include in our estimates? Yes! Yes they are. Getting the right photos on our mitigation jobs is key

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  By Jeremy Reets “Nothing in life is to be feared, it is only to be understood. Now is the time to understand more, so that we may fear less.” — Marie Curie I find

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