So, you just hired a new water damage restoration tech.
- How do you train a new water damage restoration technician?
- When is the right time to send a technician to get IICRC certified?
- Should you send them to get IICRC certified?
These are all great questions, because most people want to get training for their techs, but they don’t want to send somebody away so soon that they leave and now that investment turns into a huge expense. Or worse, they end up “training their competition”. But don’t be afraid of “training your competition,” be afraid of sending untrained techs to YOUR customers!
How Do You Train A New Water Damage Restoration Technician?
Here are 4 steps that Jeremy uses:
Step 1: Immediately start with online training
As soon as you hire someone on, before they even set foot on the job the first day, have them look at online training.
That way, when they set foot on the job, they already have a general idea of what they are doing and are familiar with some of the equipment they are working with.
If you have a subscription to Reets TV online training (Get a free 48-hr trial HERE OR start watching now), we’ve created a training program that will help you train a new hire and get them trained and ready for IICRC certification in as little as 25 days!
Download the new tech to lead tech 25-day training schedule HERE
We’ve divided the videos into 20-30 minute increments. Each day, have them watch the 2-3 videos assigned to that day. In 25 days, they will have finished watching all of the videos, and hopefully by that point you will have a better idea of whether they are a good fit for your team and whether they are ready to get IICRC certification.
Haven’t heard of Reets TV online restoration training? In short, it’s a self-paced restoration video training program designed with the busy restorer in mind. With over 150+ videos, you can train new hires and reinforce their certification training. Xactimate and mold remediation training is also available. Get a free 48-hr trial HERE
Step 2: Pair them with a good tech
You’re probably already doing this, but put them with a good tech so they can get on-the-job training while under the supervision of an experienced tech.
Step 3: Now's a great time to send them to get IICRC certification
Once they’ve completed the 25-day training program, send them away to get certification training. Be sure not to wait too long. Once you know that tech is going to stay with you or you feel comfortable enough to send them, get them out for certification!
Step 4: Back up all of the previous training with continuous education
There are so many ways to do this. Our recommendation? Continue to use Reets TV even after IICRC certification training.
Although certified, your technicians aren’t going to remember every single thing they learned in class. Try to provide them with weekly refreshers on process, customer service, and drying science. Reets TV was designed especially for this.
Another way to provide continuous education is to cross train your employees. Maybe a technician shows a special aptitude in estimating. Why not provide him with training and the opportunity to become an estimator within the company?
Looking for a great beginner’s estimating course? Check out the Estimating Pro Series
Remember, don’t be afraid of “training your competition,” be afraid of sending untrained techs to YOUR customers. Sending techs through training does not have to be a huge expense! It can be a great investment when done in line with this 4-step process.
- Step 1: Immediately start with online training. Train them in as little as 25 days to be ready for certification.
- Step 2: Pair them with an experienced tech for on-the-job training.
- Step 3: Once you feel comfortable, send them to certification! Don’t wait too long!
- Step 4: Provide them continuing education. Use Reets TV even after certification or send them to estimating/Xactimate, mold remediation, fire and smoke damage restoration training to help expand your company’s services.
If you follow these steps, you’ll make a great investment in your hires and you’ll have world class organization!