Your Privacy Matters
Reets Drying Systems, LLC, doing business under the Reets Drying Academy brand (“Reets,” “we,” “us,” or “our”), respects your privacy and is committed to protecting your personal information.
This policy explains how we collect, use, disclose, retain, and otherwise process your personal information when you access or use our website, ReetsTV, the Learning Management System (LMS), in-person and livestream courses, on-demand training courses, AI-powered services, and other related products and services operated by Reets (collectively, the “Services”).
How We Collect and Use Information
Information You Provide Directly and Account Information
We may collect details like your name, username, address, birthdate, phone number, email address, company or organization information, course enrollment and attendance information, subscription status, course completion and certification information, continuing education information, and account, registration, billing, transaction, and payment-related information when you register, communicate with us, or purchase courses or subscriptions.
We may retain messages you send and any content you submit. This helps us provide course access, manage accounts and subscriptions, process transactions, provide customer support, communicate with you, maintain security and provide core features. Your username – and, if you choose, your real name – may be publicly visible. Information that has been copied, reposted, or otherwise shared by others may remain available even after the original content is removed.
We collect and use personal information as reasonably necessary to provide, operate, maintain, support, secure, and improve the Services, communicate with users, process transactions, and comply with applicable legal obligations.
AI Services Information
When you use our AI-powered services, including the Public Chatbot and Ask Reets (the “AI Services”), we may collect and process information you submit through those services, including your prompts, questions, messages, conversation history, feedback, and other content you choose to provide. We may also process AI-generated responses and documents, account and subscription information used to determine eligibility or access, and technical and session information associated with your use of the AI Services.
Messages and conversations submitted through the AI Services may be stored and reviewed by authorized Reets personnel only where reasonably necessary to operate, support, secure, troubleshoot, and improve the functionality and reliability of the AI Services, investigate misuse, enforce our Terms and Conditions, or comply with applicable law. A Reets representative may also join or take over a conversation when reasonably necessary, to provide support, respond to a user request, investigate misuse, or address technical or operational issues.
We do not use information submitted through the AI Services to train AI models or provide such information to AI model or embedding providers for the purpose of training their general-purpose AI models.
You should not submit sensitive personal information, third-party confidential information, or personal information about another person through the AI Services unless you are authorized to provide that information and its submission is reasonably necessary for your permitted use of the Services.
We collect and use information in connection with the AI Services as reasonably necessary to provide, operate, support, secure, troubleshoot, and improve the AI Services, verify access eligibility, respond to user requests, prevent misuse, and comply with applicable legal obligations.
Information from Third Parties
If you access our services through third-party platforms (e.g., Facebook or Google), they may share information with us such as your user ID, public profile info, or email address, depending on the service, your settings, and the permissions you provide. Please review and manage your privacy settings on those platforms. You can unlink accounts via your third-party settings.
For member-only AI Services, we may also receive information from Uscreen or another platform used by Reets to operate ReetsTV, relating to your membership or subscription status for the purpose of verifying your eligibility to access member content.
Analytics Information
We use tools (like Google Analytics) to measure traffic and usage trends. These tools collect data sent by your browser or mobile device (e.g., pages visited, time spent) to help us improve the Service. This data is used in aggregate and cannot identify individuals.
Cookies
We use cookies and similar technologies where applicable to enhance your experience—allowing quicker login, personalized navigation, and analytics. The AI Services may also use local storage to maintain an anonymous visitor identifier. You can refuse or delete cookies via your browser, but some features may not work properly. See our [Cookie Policy] for more details.
Log Files
Our servers may collect log data like IP address, browser type, pages visited, and interactions with the Service. This helps us monitor performance and troubleshoot issues, maintain security, and prevent misuse.
Device Identifiers
We may collect device data (e.g., unique device identifiers or UUIDs) to help with login, security, and performance monitoring. Disabling this may affect how the Service works.
Location Data
When accessing our Service on a mobile device, we may collect location data (e.g., GPS coordinates) to improve user experience. You can disable this in your device settings.
Commercial & Marketing Communications
With your permission, or where otherwise permitted by applicable law, we may use your email to send promotions, course announcements, and newsletters. You can opt out of promotional emails at any time. However, you will still receive transactional or service-related messages (e.g., confirmations, billing notices, security alerts).
Cookies, Device Info, and Tracking Use
We may use cookies, local storage and device info to:
- Save login info between visits
- Provide personalized content
- Track site performance and usage
- Troubleshoot issues
- Improve navigation and access
- Maintain security and prevent misuse
- Support and operate the AI Services
Sharing of Your Information
We do not sell or rent your personal information. We may share information only as follows:
With Trusted Third Parties
We may share data with service providers (e.g., payment processors, hosting platforms) to help deliver the Service.
These service providers may include companies that provide payment processing, website and cloud hosting, database and storage services, authentication, learning-management and video-hosting services, analytics, communications, customer support, and AI-related technology. They process information only as necessary to provide services to us or on our behalf and are subject to applicable contractual and legal requirements.
Public User Content
Any content you post (like reviews or comments), through public-facing features is public and may be visible on our site or others. Your username – and, if you disclose it, your real name – may be visible. Information that has already been copied, reposted, or otherwise shared by others may remain available even after the original content is removed.
Email Visibility
If you provide your email, we may use it to communicate with you, including Service-related updates and course communications, AI Service follow-up, and customer-support communications.
AI Service Notifications
When you request follow-up or when an AI conversation is escalated to Reets personnel, your contact information and relevant conversation context may be transmitted through communication services used by Reets, including email or WhatsApp, so that our personnel can respond to or review your inquiry.
Only the information reasonably necessary for the relevant follow-up, support, or review will be shared through those communication services.
Business Transfers
If Reets Drying Systems, LLC or its assets are acquired or merged, your information may be transferred as part of that transaction.
Legal Requirements
We may disclose your data to comply with legal obligations or protect our rights, property, or users.
Advertising & Analytics Partners
We may share limited, non-personally identifiable data (like cookies, device info, or location) with partners to deliver personalized ads. This includes services like Google Ads and other NAI-certified ad networks. You can opt out of targeted ads via https://optout.networkadvertising.org/.Mobile Information
No mobile information (including SMS consent or opt-in data) will be shared with third parties for marketing/promotional purposes.
How We Store and Protect Your Information
Storage and Processing
Your information may be processed or stored in the U.S. or other countries where we or our providers operate, which may have data protection laws that differ from those in your jurisdiction.
Where required by applicable law, we take appropriate measures in connection with the transfer and processing of personal information outside your jurisdiction.
Security
We use commercially reasonable safeguards to protect your data. Security measures supporting the AI Services may include access controls, data-isolation measures, encrypted transmission, protection of integration credentials, rate limiting, and restrictions designed to prevent unauthorized use of the AI Services.
However, no system is 100% secure. You’re responsible for keeping your login credentials private. We’ll notify you if a security breach occurs as required by law.
U.S. State Privacy Rights
Residents of certain U.S. states may have additional rights regarding their personal information under applicable state privacy laws. Depending on where you live and applicable law, these rights may include the right to request access to or a copy of your personal information, request correction or deletion, and opt out of certain uses or disclosures of personal information, including targeted advertising, sale or sharing of personal information, or certain profiling activities, where applicable.
You may also have the right to exercise your privacy rights without discriminatory treatment and, where provided by applicable law, to appeal our response to your request.
To exercise an applicable privacy right, please contact us at reets@reets.tv. We may take reasonable steps to verify your identity and authority to make the request before processing it.
Compromise of Information
If a security breach results in unauthorized access to your data, we’ll investigate and notify affected users in line with applicable laws.
Your Choices and Rights
- Unsubscribing from Emails: You can opt out of marketing messages anytime, though you’ll still receive essential Service-related emails.
- Disabling Cookies: Adjust your browser settings to manage cookies or tracking tools. This may impact site performance.
- Account Info: Contact us at reets@reets.tv to view, update, or delete your account information, or to request access to or deletion of personal information associated with your use of the AI Services.
Data Retention
We retain personal information for as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, maintain security, and support our legitimate operational needs.
AI Service conversations are retained for as long as reasonably necessary to provide and support the AI Services and for legitimate operational purposes. Users may request deletion of their AI Service conversation data by contacting us at reets@reets.tv. We may retain information where continued retention is required or permitted for legal, security, fraud-prevention, recordkeeping, or compliance purposes.
Even after you close your account, certain information may remain temporarily in backups or be retained where necessary for legal compliance and operational purposes. Public content, such as reviews or comments, may remain viewable where it has been copied or shared by others.
Children’s Privacy
The Services are intended for users who are at least 18 years old and are not directed to children. Reets Drying Academy does not knowingly collect personal information from children under 13 in circumstances requiring parental consent under applicable law. If you believe a child has provided personal information to us in violation of applicable law, please contact us and we will take appropriate steps to delete the information where required.
Third-Party Services
We’re not responsible for the privacy practices of linked websites or third-party services. Your interaction with those sites is governed by their own privacy policies.
This also applies when you choose to use features that involve third-party services, including an expressly authorized web search through the AI Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Services, practices, technologies, or applicable legal requirements. We will post the updated Privacy Policy with a revised “Last Updated” date and provide any additional notice required by applicable law.
Contact Us
If you have questions or concerns about this Privacy Policy, or wish to submit a request regarding your personal information, please contact us at: