Table of Contents:
Manage Your Customer Relationships
Relationships are one of the biggest things that money can’t buy to promote your business. Over the course of the next few weeks we will discover the important ways you can manage your customer relationships.
An enormous aspect of any good relationship is trust! What exactly is trust? Trust is an assure reliance on the character, ability, strength or truth of someone or something.
We have come up with a list of examples to explain character, ability, strength and truth.
Character
Trust your customer! The best way to start is by assuming that every single one of your customers are trustworthy. If you start distrusting your customers they will more than likely distrust you.
Ability
Being certified is one of the best ways to show your customers that you have the ability to accomplish the job you were hired for. Make sure you keep your technicians certified and get any additional training when the need arises. Training and Education are a great investment that has a huge return!
Strength
Go that extra mile! When you exceed a customer’s expectations you are showing them that you really care about their relationship.
Truth
Be honest with your customers! Don’t omit detail either! Do exactly what you said you would do, when you said you would do it!
Next week we will look at how to determine the preferred method of communication with your customers.
Reets Drying Academy offers some amazing online IICRC courses for your employees! The best part? They are affordable!
Nick Sharp
Nick Sharp has worked with Jeremy Reets for nearly 2 decades. He started in carpet cleaning and mitigation before moving to the construction side as a project manager. He then was the senior estimator for Champion Construction for over 8 years. Since its inception in 2015, Nick has been an instructor of our Restoration Estimating & Negotiating course. His most recent venture is as a restoration estimate consultant. Nick is an Xactware Certified Trainer and also has his Levels 1-3 Xactimate Certifications. He’s a bad boy on that sketch but better at finding where you may be losing money!
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